Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to ProNinety, which is responsible for your information under this Return & Refund Policy.
-
Customer: refers to the company, organization or person that signs up to use the ProNinety Service to manage the relationships with your consumers or service users.
-
Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit ProNinety and use the services.
-
Service: refers to the service provided by ProNinety as described in the relative terms (if available) and on this platform.
-
Website: ProNinety’s site, which can be accessed via this URL: https://www.proninety.com/
-
You: a person or entity that is registered with ProNinety to use the Services.
Return & Refund Policy
Thanks for shopping at ProNinety. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, some terms and conditions apply to transactions at ProNinety. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or purchasing at ProNinety, you agree to the terms set forth below, along with ProNinety’s Privacy Policy.
If there’s something wrong with the product/service you bought or you are unhappy with it, you have two weeks to issue a refund and return your product/service.
If you would like to return a product, please follow these guidelines:
-
The product has to be in the packaging we sent in the first place.
-
The product has to be damage-free; if we find any damage to the product, we will cancel your refund immediately.
Refunds
We at ProNinety, commit ourselves to serving our customers with the best products. Every product you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you purchased via Online payment (not Cash on Delivery), you will be refunded once our team confirms your request.
We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good so that the items won’t get damaged during transit. Please note that ProNinety is not liable for damages caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it, and if it follows the guidelines addressed above, we will issue a refund for your purchase. Your refund may take a few days to process, but you will be notified when you receive your money.
Shipping
ProNinety is responsible for return shipping costs. Every returning shipment is paid for by ProNinety, even if the item didn’t have free shipping in the first place.
Your Consent
By using our website, registering an account, or purchasing, you consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here.
Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. You can delete your account if you do not want to agree to this or any updated Return & Refund Policy.
Contact Us
If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us, and we will discuss any of the issues you are having with our product.
-
Via Email: info@proninety.com